We want you to love your Maya order. If something isn't right, we're here to help. This policy applies to purchases made on mayamamababycare.comand is offered by GOLDMED LLC (dba Maya — Mama & Baby Care).
1. Return period
You may request a return or refund within 30 days of the delivery date for physical products, or within 30 days of purchase for digital products, subject to the eligibility rules below.
2. Eligibility
- Item is in its original condition, unused, and (where applicable) in original packaging.
- Proof of purchase (order number or receipt email) is provided.
- Return request is submitted within 30 days of delivery.
3. Non-returnable items
- Digital downloads that have already been delivered/accessed (except in the case of a defective file — see below).
- Personalized or made-to-order items.
- Gift cards.
- Final sale items clearly marked as such.
4. Refund process
- Email med.nanaa@gmail.com with your order number and reason.
- We reply within 1 business day with instructions.
- Once we receive the item (physical) or approve the request (digital), we issue the refund.
- Refunds are issued to the original payment method within 5–10 business days.
5. Exchanges
We offer exchanges when the same item is in stock in a different size or variant. Contact us first so we can reserve your replacement.
6. Damaged or defective items
If your order arrives damaged, defective, or incorrect, email us within 7 days of delivery with photos. We will replace the item at no cost or issue a full refund, including any shipping charges.
7. Return shipping
- Customers are responsible for return shipping costs unless the item was damaged, defective, or shipped in error.
- We recommend using a tracked shipping method — we cannot process refunds for lost returns without proof of delivery.
- Original shipping charges are non-refundable except where required by law.
8. Processing times
Once we receive your return, please allow up to 5 business days for inspection and processing. Your bank may take an additional 3–10 business days to post the refund to your account.
9. Order cancellations
Contact us as soon as possible if you need to cancel. We can usually cancel orders that have not yet shipped. Once shipped, follow the return process above.
10. Contact
Email: med.nanaa@gmail.com — Phone: +1 (251) 901-3702
Mail: GOLDMED LLC, 30 N Gould St, Suite R, Sheridan, WY 82801, United States