This Shipping Policy explains how and when Maya — Mama & Baby Care (GOLDMED LLC) delivers orders placed on mayamamababycare.com.
1. Digital products
Digital downloads (ebooks, planners, printables) are delivered by email immediately after payment is confirmed. If you don't see the email within a few minutes, check your spam folder or contact us.
2. Processing time
Physical orders are processed within 1–3 business days (Monday–Friday, excluding U.S. holidays). Orders placed after 12:00 PM MT ship the next business day.
3. Shipping estimates
- United States (standard): 3–7 business days after processing.
- United States (expedited): 2–3 business days after processing.
- Canada: 7–14 business days after processing.
- International: 10–21 business days after processing, depending on destination and customs.
Delivery times are estimates and are not guaranteed.
4. Shipping carriers
We ship via reputable carriers such as USPS, UPS, and FedEx. The carrier used depends on the service level, destination, and package size.
5. Tracking
You'll receive a tracking number by email as soon as your order ships. If tracking hasn't updated in 5 business days, contact us and we'll investigate.
6. Shipping costs
Shipping charges are calculated at checkout based on destination, weight, and service. Any applicable promotions (e.g., free shipping thresholds) are shown in your cart before payment.
7. International orders, duties & taxes
International customers are responsible for any customs duties, import taxes, or fees imposed by their country. These are not included in the product price or shipping cost.
8. Delays & exceptions
Weather, carrier delays, customs inspections, and peak seasons can affect delivery times. We appreciate your patience during those windows.
9. Incorrect address
Please double-check your shipping address at checkout. We are not responsible for orders delivered to an incorrect address provided by the customer. Reshipment fees may apply.
10. Lost or stolen packages
If tracking shows delivered but you can't locate your package, please check with neighbors and your local carrier first. Contact us within 7 days and we'll open an investigation with the carrier. Coverage for lost or stolen packages depends on the carrier's determination.
11. Damaged shipments
If your order arrives damaged, email photos to med.nanaa@gmail.com within 7 days of delivery. We'll replace the item or issue a refund per our Refund & Return Policy.
12. Contact
Email: med.nanaa@gmail.com — Phone: +1 (251) 901-3702